How can we help?

Yes. Our core conversion engine is free to use without an account. Unlike legacy tools, our free tier supports gigabyte-scale files so you can convert massive Video and CAD formats. We offer a Premium plan for users who need unmetered batch processing and extended retention profiles.

No, you can convert files as a guest. However, creating a free account gives you access to an audit log of your metadata history, custom retention profiles, and higher concurrent batch limits.

Absolutely. Our platform is fully responsive and cloud-native. Because we bypass traditional web server bottlenecks, you can upload massive files directly from your iOS or Android device without the browser crashing.

We support 200+ formats, specifically optimized for heavy files like MP4, MOV, DWG, and high-res PDFs, alongside standard image and document formats. View our complete Formats Library.

Yes. We use a Zero-Knowledge Ingress architecture. Your browser uploads files via pre-signed links directly to a secure cloud bucket. Our API web servers orchestrate the job but never actually touch or read your file contents.

We use an aggressive, two-stage deletion process. Your original source file is deleted immediately after our isolated queue worker finishes converting it. The final converted file is securely stored for you to download and is permanently wiped after 1 hour.

Never. Our conversion workers are completely automated and isolated. Once a job is complete, the worker aggressively wipes its temporary working directory, ensuring no trace of your data remains in memory.

Because we upload directly to cloud storage, network drops on your end can occasionally interrupt the stream. Ensure you have a stable connection. If you are uploading files larger than 2GB, make sure your browser is up to date.

This happens if our edge network suspects automated bot traffic. Ensure you complete the security challenge. If you are using a strict corporate VPN or Proxy, it may block our real-time websocket connections.

Instead of a generic loading spinner, we stream the actual worker logs directly to your screen. Check the terminal UI on the conversion page to see exactly what our systems are doing. Highly complex CAD models or multi-hour videos will naturally take longer to encode.